Terms and conditions


The access, reproduction and use of the services of the Web requires the previous acceptance of the Conditions of Use in force at each moment; THE OWNER reserves the right to modify these Conditions when he considers it appropriate, by means of the publication of the new text in the Web. It is the responsibility of the user to know the Conditions of Use bef ore accessing the products and services of the Web; if you do not agree with them, please refrain from using it.


The Web is a work composed of various integrated and inseparable elements (text, illustrations, photographs, animated images, videos, computer programs, including html codes of the website, etc.), whose Intellectual Property belongs to the OWNER, except for those materials obtained under license from third parties.

THE OWNER and its licensors retain at all times the Intellectual Property on the Web and on the various elements that make it up, individually considered, in all copies made (whatever the medium to which they are incorporated), granting on them only the rights of use described below. Any rights not expressly assigned are understood to be reserved.

In addition to the above, THE OWNER is responsible for the selection, design of the structure and layout of the contents of the website, as well as who has taken the initiative and assumed the risk of making the substantial investments aimed at obtaining, digitizing and presenting the same, corresponding, therefore, to the protection that Article 12 and Title VIII of Book II of the Law on Intellectual Property may grant on the website, considered as a database.

The OWNER is also the sole owner of the design and graphic image of the website, reserving the relevant legal actions that may correspond against people who make imitations or unfair uses of it.



It is allowed:

– Browsing the Web, that is to say, accessing and viewing it on a device, any temporary or accessory reproduction being authorised, provided that it is not voluntary and forms an integral and essential part of the technological process of transmission. Browsing through certain sections of the Web requires prior registration.
– Benefit (prior registration), of the services and advantages provided by the OWNER through the Web to its users, under the conditions expressly indicated in the various sections.
It is strictly forbidden:
– Any operations regarding the Web, its contents, the downloaded products and the copies of all of them that are contrary to the Law, the good customs and the good faith.
– Any use outside the personal and private sphere, especially those with commercial or professional purposes, including the sending of advertising or messages and the collection and processing of data from third parties.
– Any type of extraction, public communication and/or transmission, total or partial, by any means, outside the private sphere of permitted use and, especially, its incorporation into any other work, including web pages, collections or databases. Excluded from this prohibition is the publication in the media of the materials that can be downloaded from the Press Room section.
– The removal, concealment or falsification of the notices and warnings regarding Intellectual or Industrial Property from the Web or any of the products provided through it.
– The operations and activities expressly forbidden in any other section of these General Conditions and, in general, any that may harm the normal operation of the Web, other users or any third party.



– The establishment of links and hyperlinks to the Web from other pages or websites is authorised, provided that these are not made in such a way as to damage the public and brand image of THE OWNER, of the Web or of any of the persons and products referred to therein. In the establishment of links to the Web is expressly prohibited the use of techniques that involve confusion about the identity and ownership of content, such as framing or others.

– It is forbidden to establish links from pages or websites whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, it is expressly forbidden to establish links for commercial purposes.
In the creation of the links it is expressly forbidden to use elements extracted from the Web.

– It is forbidden to establish links from pages or websites whose contents promote or advocate, directly or indirectly, any type of violence, discrimination, pornography or illegal activity. Likewise, it is expressly forbidden to establish links for commercial purposes.
In the creation of the links is expressly prohibited the use of elements extracted from the Web, without the prior and express consent of the OWNER
Under no circumstances can it be understood that links to the Web from third party pages or websites imply a relationship between the OWNER and the owners of these, nor does it imply any support, sponsorship or recommendation from THE OWNER about them, so THE OWNER will not be responsible in any way for their content and legality.



As a client or user of the Website, you agree to make appropriate use of the content and services offered through the Website and not to use them for:

Incur in illicit activities, illegal or contrary to good faith and public order.

– Disseminate content or propaganda of a racist, xenophobic or pornographic nature, or which justifies terrorism or which infringes human rights.

– Cause damage to the physical and logical systems of the OWNER, his suppliers or third parties, introduce or spread computer viruses or any other physical or logical systems that are susceptible to causing the aforementioned damage.

– Disseminate content that harms the image and reputation of THE OWNER or third parties.

– Attempt against the rights of Intellectual and Industrial Property, image, honour or others that correspond to the OWNER or third parties.

The OWNER will have full freedom to decide whether the collaborations and messages are finally published on the Web or not, being entitled to withdraw them when he deems appropriate.

The infraction of any of the norms contained in these Conditions of use and very especially, of the foreseen in the present clause, will authorize the OWNER to cancel immediately as user or subscriber of the Web.




The forms of payment accepted in the online shop are

– Credit card

– Paypal



– Price of shipping in the Peninsula is 5€.

In the rest of the E.U. and UK, from Spain – Sabadell to:

– Germany, Berlin 9,74 eur

– Belgium, Bruxells 8,1 eur

– France, Paris 9,9

– Italy, Rome 8,22

– Poland, Warsaw 11,03

– Portugal, Lisboa 3,79

– Slovakia, Kosice 11,03

– Slovenia, Lublijana 11,03

– Greece, Athens 11,88

– Romania, Bucuresti 11,88

– Turcia, Istambul 15,22

– Netherlands, Rotterdam 10,89

– UK, London 10,89

* Prices don’t include VAT



In accordance with the provisions of Article 103 of the General Law for the Defence of Consumers and Users, the right of withdrawal is excluded for the following reason

– Sealed products that are not suitable for return once they have been unsealed.

– Products mixed in an inseparable way with others after delivery.



You should only complete and send this form if you wish to cancel the contract or service contracted:

– To the attention of (here you must insert the name of the company, complete address and, if available, telephone number, fax and e-mail):

– I/We hereby inform you(*) that I/we withdraw from our(*) contract of sale of the following good/service(*).

– I/we order on the day(*).

– Name and address of the consumer and user or of the consumers and users.

– Date and signature of the consumer and user or of the consumers and users.



To request a product change, the customer must contact customer service within 15 days of receiving the order.

To arrange for any type of return or exchange of products purchased on lvlup89.com the customer must contact our Customer Service.

The customer must indicate the order number and we will tell him/her exactly how to proceed. We also inform you that we will not accept changes or returns that have not been previously communicated through the indicated channels.



The customer or user may cancel his or her order, as long as it has not left our warehouses. In this case, the OWNER must be contacted by e-mail at lvlup@email.com or through the Customer Service channels, providing his identification data and order reference number.

In the event of cancellation, the amounts previously paid by the user or client will be refunded by the same means used for the initial transaction.



The customer may cancel the order without any charge and without giving any reason, and must contact customer service as soon as possible at the following e-mail address: lvlup@email.com.

If the order has not left our warehouse, we will cancel it without any problem, but if the order is already on its way, we will have to wait to receive it back and once we have confirmed the receipt of the order, the amount of the product will be refunded minus the shipping costs and the return will be carried out in the same form of payment used in the purchase.



The information or personal data you provide will be treated in accordance with the Privacy Policy. By using this website you consent to the processing of such information and data and declare that all information or data provided to us is true and corresponds to reality.



The OWNER reserves the right to make, without prior notice, the modifications it deems appropriate in the Web, and may change, delete or add both content and services provided through the same, as well as the way in which they are presented or located.

Although the OWNER will make its best efforts to keep the information contained on the Web updated and free of errors, it does not offer any guarantee regarding its accuracy and updating. Neither is there any guarantee of obtaining any result or specific purpose, so that access and use of the Web, is the sole responsibility of users and customers.



The OWNER will pursue the breach of these Terms of Use, as well as any misuse of the Web or its contents, infringements of the rights that correspond to it or its licensors, especially those of intellectual property, exercising all actions, civil and criminal, that may correspond in law.



Also, under the terms of Article 14 of Regulation EU 524/2013 on the resolution of consumer disputes, a direct link is provided to the online dispute resolution platform:https://ec.europa.eu/consumers/odr/main/index.cfm



For any controversy or conflict that may arise, derived from these terms or conditions, Spanish Law will be applicable. The resolution of legal conflicts will be submitted to the jurisdiction of the Courts and Tribunals of the user’s or client’s domicile.

Terms and conditions